Form Email Settings
Form Email Settings determine where the notification email for a Form Step is sent. Every time an end user submits the form, Gryffi sends the responses to the recipient email address configured here.
Configuration
Step 1: Access Settings
- Open Form Step
- Go to Settings tab
- Find "Send form to"
- Type the email address
Step 2: Email subject
You can change the email subject. You can use the variable '{{journey_title}}' here.
No recipient
Leave Send form to empty if you only want to see the responses in Analytics. End users can still submit the form and continue the journey. The submission is saved in Analytics → Forms, and no email is sent. See: form-submissions
Notification Email Contents
The notification email contains:
- All form responses
- The name and email address of the submitter
- Secure download links for any uploaded files
Uploaded files are never attached to the email itself. Instead, each file is stored securely on the Gryffi platform and the email contains a unique, unguessable download link per file. Download links are valid for 30 days. After they expire, admins and journey managers can still download the files from the Analytics Forms tab. See: form-file-uploads, form-submissions
Email Language
The notification email is sent in your organization's default language. All 14 journey player languages are supported (English, Dutch, German, French, Spanish, Italian, Portuguese, Danish, Norwegian, Finnish, Swedish, Polish, Romanian and Turkish). See: language-settings
Delivery Reliability
The submission is always saved before the email is sent. If the notification email cannot be delivered, the submission is not lost — it remains available in Analytics → Forms. See: form-submissions
Default Recipient for Wizard-Generated Forms
When a Form Step is created through the Journey Wizard, the Send form to field is automatically pre-filled with the email address of the maker who ran the wizard. This way you get the responses by email right away, also when you test the journey in preview. You can change the recipient at any time through the steps above — the wizard value is only a sensible default, not a fixed setting.
See: journey wizard, form step
Related Features
/dashboard/journeys- Journey builder/dashboard/analytics#forms- View form submissions- See: form step, form submissions, form file uploads, journey wizard