Content Step
The Content Step displays text, videos, or an image to end users. It's perfect for sharing information, instructions, or multimedia content within your journey.
Overview
Content Steps are versatile building blocks for delivering information. They support:
- Text Content: Rich formatted text with headings, lists, and links
- Video Content: Embedded YouTube videos
- Image Content: Add an image
Properties
Basic Settings
| Property | Description |
|---|---|
| Title | The heading for this content section |
| Description | Brief summary shown below the title |
| Content Type | Choose between Text, Video or Image |
Text Content
When using text mode:
- Write your content in the text editor
- Use formatting options for headings, bold, italic
Video Content
When using video mode:
| Property | Description |
|---|---|
| YouTube URL | Paste a YouTube video link |
| Video Preview | Shows thumbnail of the selected video |
Supported formats:
https://www.youtube.com/watch?v=VIDEO_IDhttps://youtu.be/VIDEO_ID
Image
Pick an image from the Pexels database or upload your own image
Advanced Settings
Step Pacing
Control when users can proceed:
- Immediate: Users can continue anytime
- After Delay: Wait X seconds before allowing progression
Best Practices
For Text Content
- Keep paragraphs short and scannable
- Highlight key points with bold text
For Video Content
- Choose videos under 5 minutes for better engagement
- Ensure videos are relevant to the journey context
- Consider adding text summary below the video
- Use step pacing to ensure users watch important videos
Use Cases
- Instructions: Explain how to complete a task
- Welcome Messages: Introduce a section of the journey
- Educational Content: Share learning materials
- Announcements: Communicate important information
- Video Tutorials: Embed how-to videos
Generated by the Journey Wizard
When you use the Journey Wizard, most of the stepping stones of a generated journey are Content Steps in Text mode — the wizard fills in the title, description and a short body of text based on your uploaded document or the topic you described. It does not automatically add images or videos; that's intentionally left for you to do afterwards. If the wizard decided to include a branching question, it will also produce a Content Step with two outgoing paths whose names reflect the answer choices. See: journey-wizard.
Related Features
/dashboard/journeys- Create journeys with Content Steps- See: journey builder, image library, journey wizard